HELP / FAQ
REFUNDS & EXCHANGES:
PLEASE EMAIL SALES@ANCOOFFICIAL.COM WITH ANY QUESTIONS OR RETURNS. PLEASE SEE INSTRUCTIONS BELOW
- Exchange: Contact our sales team who will assist you with an alternate item or size. Items are subject to availability.
- Refund: Receive refund back to your original payment method, minus shipping & restocking fee.
ALL ITEMS BOUGHT ONLINE MUST BE RETURNED VIA THIS PROCESS.
ITEMS NOT ELIGIBLE FOR REFUND :
- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Returns returned in damaged/worn condition.
- Returns received after 14 days of the original order shipment delivered date.
- For hygienic reasons, hats, earrings, underwear, swimsuits and bodysuits cannot be returned.
- Original shipping charges
After receiving the returned item, àNCo will credit the customer's account for the original purchase price minus the £10.00 restocking fee. àNCo will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to àNCo (see the Undeliverable Packages section below for details). àNCo will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.
To exchange an item, the customer must return the unwanted item according to the return procedures listed below.
HOW TO MAKE YOUR RETURN:
- Email us at firstname.lastname@example.org with the issue.
- After you submit return request, it will take us one business day to review your case for approval. You will receive a confirmation email once we approve your return.
- Pack it up along with return approval email printout. Place your item(s) (in unworn condition and with tags attached and in its original package) in a securely sealed shipping package.
- Send it off. Write down the tracking number so you can follow its journey.
Return your package via Royal Mail
Take your package to any Post Office, ship via Recorded Delivery or Tracked Delivery.
We'll email you once we process your return or exchange.
Please note: Please be aware that we cannot take responsibility for any lost or damaged packages in transit.
Once we receive customer returned merchandise we will immediately take care of corrections that need to be made. We will review your invoice and corrections you have given and will correct any errors made on our behalf.
We ship to some International countries, please check before ordering. Sorry for the inconvenience, and stay updated on when we will launch more international shipping via our e-mail newsletter.
Please note: Packages are shipped out on business days. The following are holidays and considered to be non-business days:
- New Year’s Day
- Christmas Day
- Bank Holidays
If your Credit Card will not work at Checkout:
Sometimes credit cards will not work due to the customer moving to a new address that does not match up with old address where he or she had the bank or credit card. Please make sure you enter your correct billing address.